Internet services in Nigeria and most of sub-Saharan Africa have been very crappy. There’s an explanation for all of that. Getting on the internet in Nigeria has been such a drag lately. A tedious affair.
Pages aren’t loading or load slowly, pictures disappear when pages eventually load and office admins and HR are having a hard time apologising again and again to frustrated employees.
In some countries, consumers and businesses can’t send emails or make cross-border phone calls.
There’s a reason why internet subscribers in Nigeria and most of Africa can’t get online as they used to at the moment; and it has everything to do with the physical internet infrastructure.
Damaged undersea cables
According to Bloomberg reports that internet users across sub-Saharan Africa are stuck with slow service after two undersea cables to the continent’s western coast got damaged.
The damaged cable systems are called WACS and SAT3/WASC.
These cables are embedded in the Atlantic Ocean and connect South Africa and many other African countries to Europe, according to Openserve, a unit of South Africa’s biggest fixed-line telecommunications provider, Telkom SA SOC Ltd.
MTN Group Ltd., which is Africa’s biggest telecommunications provider, apologized to customers in Nigeria and Ivory Coast for slow Internet speeds and difficulties in accessing data services.
In newspaper advertisements and via Twitter, MTN said the problem was beyond its control.
“This situation is affecting all operators and customers in the region,” a Johannesburg-based spokeswoman for MTN said in an emailed statement on Friday. “MTN has already begun to restore traffic through other channels and will continue to find alternative routes of connectivity until the situation is resolved.”
South Africa-based Internet Solutions, a unit of Dimension Data Holdings Plc, told customers in Ghana that a “major” service impact had started on Thursday afternoon and said it didn’t know when services would be restored.
Most internet service providers in Nigeria are hooked on the Main One cable.